TELL US: How Satisfied Are You with NJ Transit?
A survey conducted by the company puts overall customer satisfaction at a 6 on a scale of 0 to 10.
On a scale from zero to ten, how would you rate your overall satisfaction with NJ Transit?
The agency recently released the results of their 2012 fiscal year quarter 4 satisfaction survey, which was conducted online and in the field between June 8 and July 29, according to a NJ Transit press release.
The survey asked bus, rail, light rail and Access Link customers to rate NJ Transit on a scale of 0 to 10. Customers were also asked to consider 41 attributes of the system related to facilities, service, vehicles, communications and the overall experience.
Customers ranked their overall satisfaction with NJ Transit at a six, which is in the "above average" category.
July marked the first complete year of Scorecard, an initiative designed to provide the public with a clear measurement of how the organization is performing, according to NJ Transit. Scorecard is also a tool used to help drive decisions in an effort to improve the overall customer experience, they said.
“While we are proud of achieving our fiscal year 2012 goal for overall customer satisfaction, our work is far from over. We will continue to raise the bar to further boost that score by making improvements across the system, with a focus on the areas most important to customers,” said Transportation Commissioner and NJ Transit Board Chairman James Simpson.
NJ Transit hopes to achieve a rating of 6.5 during fiscal year 2013, which will end in July 2013.
How would you rate your satisfaction with NJ Transit? Vote in our poll below and share your thoughts in the comment section below.