TELL US: How Satisfied Are You with NJ Transit?
A survey conducted by the company puts overall customer satisfaction at a 6 on a scale of 0 to 10.
Photos
On a scale from zero to ten, how would you rate your overall satisfaction with NJ Transit?
The agency recently released the results of their 2012 fiscal year quarter 4 satisfaction survey, which was conducted online and in the field between June 8 and July 29, according to a NJ Transit press release.
The survey asked bus, rail, light rail and Access Link customers to rate NJ Transit on a scale of 0 to 10. Customers were also asked to consider 41 attributes of the system related to facilities, service, vehicles, communications and the overall experience.
Customers ranked their overall satisfaction with NJ Transit at a six, which is in the "above average" category.
July marked the first complete year of Scorecard, an initiative designed to provide the public with a clear measurement of how the organization is performing, according to NJ Transit. Scorecard is also a tool used to help drive decisions in an effort to improve the overall customer experience, they said.
“While we are proud of achieving our fiscal year 2012 goal for overall customer satisfaction, our work is far from over. We will continue to raise the bar to further boost that score by making improvements across the system, with a focus on the areas most important to customers,” said Transportation Commissioner and NJ Transit Board Chairman James Simpson.
NJ Transit hopes to achieve a rating of 6.5 during fiscal year 2013, which will end in July 2013.
How would you rate your satisfaction with NJ Transit? Vote in our poll below and share your thoughts in the comment section below.
rcclexplorer
12:19 pm on Friday, August 10, 2012
Everyone pisses and moans about NJ Transit, its an extremely heavily used system, it can't be perfect. Its a great service that the state could not live without. Its never let me down.
JosephGhabourLaw
1:55 pm on Friday, August 10, 2012
Nothing can beat not paying for parking and tolls, and zipping into New York on the Jersey Shore line.
gjc
4:24 pm on Friday, August 10, 2012
The NJ Transit buses are not bad. Academy buses on the other hand are horrible. The seats are way too small and it's never adequately air-conditioned.
Munish Kohli
5:10 pm on Friday, August 10, 2012
People who are praising about NJ Transit services probably there benchmark is it just take them to work and bring back. They don't see how slow trains are, what happens frequently even in little snow (switch problem because they don't have money to upgrade), to cover 30 miles (distance between aberdeen and manhattan) it takes > 1 hr (go to china and see fast trains there).
NJarhead
1:13 pm on Monday, August 13, 2012
Lived in Japan for a year. They had the bullet train there too, but it was for far greater distance that Monmouth County to Manhattan.
cynicinmarlboro
6:20 am on Saturday, August 11, 2012
The Coast Line is a second class line to the Trenton line. And even though we pay high ticket prices, we get 1 train an hour on the weekends - and every one is a local. I have complained for years that from Rahway to Newark they have much more service than we do as they are serviced by both lines and pay less to use it. And while Trenton gets express and local service there is no reason why the Coast Line cannot make Rahway and then run express to Newark (or the reverse) on alternate trains.
Top that off by having Amtrak the priority on the Northeast Corridor and their own trains will be first through when there are problems. Nowhere else in the country is Amtrak a priority over the local public transportation. This also causes frustration to the riders who wait and wait for clearance while they see all the Amtrak trains run.
But I will say this - it is better than driving!
Marlboro Mann
11:38 pm on Sunday, August 12, 2012
I find NJT to have very good service. Unfortunately NJT takes a lot of heat because of the incompetence of the Port Authority. The PA can't get buses in and they can't get buses out. The bus lane is a joke because the PA refuses to have a dedicated lane in the tunnel for buses so delays are inevitable. Additionally, the PA is more concerned with revenue enhancement instead of improving infrastructure. If people didn't make a stink about the toll increases and the money wasted on the Freedom Tower, the PA would not be starting the year long projects on the helix and the GWB.
Burt Macklin
11:45 am on Monday, August 13, 2012
If you tak in to account what we pay versus what we get, NJ Transit is a joke. The seats on the buses are way too small. I should be able to sit in my seat without someones thigh or elbow touching mine. Whenever the buses are late, they say its bacause of traffic whcih they cant control but guess what? Its NYC! There is always traffic so leave earlier. The trains are so bad that all its take is threat of rain to shut things down. It doesnt even have to rain. Just some dark looking clouds is enough to cause switch problems. Commute times could be so much quicker for trains if they didnt break down as often and if they could actually go fast. Buses too could be quicker if things at Port Authority werent so damned congested all the time. Considering we continue to pay more and more to ride the trains and buses and service never improves, I would say NJTransit is horrible.
Michael Nikolis
12:14 am on Tuesday, August 14, 2012
Most of NJ Transit's woes can be traced back to Amtrak..
Amtrak owns the rails and is responsible for maintenance and repair on the NE Corridor..
But it shouldn't cost more to take the train into NYC for 4 adults than to drive..
Currently, it costs $112 for two couples, ($28pp) for example, to take the train into Penn Station from Hazlet round trip..
Driving to NYC in one car, it would cost about $60 with parking, tolls, and gas..